Join the Team!

At River Source Logistics, we are constantly growing and evolving and we are therefore continuously looking for ambitious people to join our team!

Open Positions

Lead Customer Service Representative

River Source Logistics
Pico Rivera, CA
Full-time

Job Qualification

The Customer Service Lead is responsible for leading the Customer Service team which owns the daily orders process, customer satisfaction, and the shipment process for a wide range of clients through direct contact and communication.

In this role you are expected to:

  • Support, in partnership with the sales and customer relationship manager the vision and strategy of a robust end-to-end client success framework and experience.
  • Lead many aspects of the Customer Service Team as we grow and scale the company, services, team, and systems to meet an ever-changing set of demands. This is a leadership role, not a management role.
  • Develop an intimate understanding of our business, products, services, and customers in order to serve as a subject matter expert and to lead forward-thinking initiatives that help gain growth, scale, and succeed.
  • Own, lead, delegate, coordinate, and provide input and direction on internal and client-focused projects and communication.
  • Support and facilitate the creation of a customer journey and experience with gain that maximizes customer lifetime value.
  • Assist in the identification of potential upsell opportunities and contribute to overall account growth.
  • Communicate regularly with upper management on any and all customer experience or internal team concerns.

 

QUALIFICATIONS

  • REQUIRED
  • Customer Service Experience: 3 years or equivalent
  • CRM Experience: 2 years or equivalent
  • PREFERRED
  • Amazon background (preferred but not required)

 

RESPONSIBILITIES

  • Solving complex customer service issues and being in tune with the logistical process that Amazon Sellers face and proactively preventing negative service trends.
  • Identifying and eliminating root cause barriers to accuracy, productivity, and quality.
  • Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures while working in conjunction with the warehouse team
  • Managing daily orders and workflow while setting the client up for the short term and future success in our system
  • Participating in business leadership meetings; developing and driving strategies and programs which improve the competitive position and profitability of the organization.

Warehouse Dock Hand

River Source Logistics
Pico Rivera, CA
Full-time

Job Qualification

Warehouse Dock Hand

Under the direction of the immediate supervisor, oversees the shipping, receiving, routing, and verification of all material. Actively participates in the training and audit processes of receipt and shipment of material. Prepares material to be delivered to Amazon and customers.

Requirements

  • Own the shipping, receiving process meaning success and failures
  • Verifying all incoming and/or outgoing shipments against bill of lading information for any visible damage.
  • Review inbound/outbound shipping documents to ensure accuracy.
  • Accurately completes daily receiving entries/ adjustments into WMS
  • Prepares bills of lading; verifies quantities, destination, and routing are correct.
  • Traces lost shipments and/or customer claims of lost shipments; initiates proof of delivery documents.
  • Schedules inbound/outbound shipments for delivery.
  • Enters receipts, invoices, or shipping information into WMS as required.
  • Initiates, recommends and provides solutions through appropriate channels and verifies implementation.
  • Communicates with appropriate cross-functional team members or external parties to ensure processes are followed and any problems are resolved in a timely manner.
  • Identify process gaps and effectively assist in developing and communicating solutions that mitigate those gaps.
  • Manage workflow and pace of teams – work with them set the tone and speed
  • Double check teams work for accuracy – OWN THEIR ERRORS & HOLD THEM ACCOUNTABLE
  • Facilitate in the training of new team members
  • Follow up with new team members and test them to assess proper training
  • Partner with immediate supervisor for issues that directly impact your process
  • Collaborate with Inbound & outbound Manager to effectively utilize resources and team members when necessary.
  • Enforce and maintain a RSL core values
  • Document performance discussions

Work up Associate

River Source Logistics
Pico Rivera, CA
Full-time

Job Qualification

Warehouse Dock Hand

Requirements

The work up associate is responsible for overseeing the production team as they sort, count, label and repackage inventory. 

  1. Work-up Completion
    1. Direct the team in reporting, sorting, counting, labeling, and repackaging of inventory, as needed.
  2. Removals
    1. Oversee the team in the sorting and organization of all removals and returns.
  3. Safe Workplace
    1. Maintain the facility’s equipment and materials and a clean, neat and orderly work area, restocking as needed.
    2. Operate all equipment in a safe and efficient manner following prescribed work methods.
    3. Unload and load materials safely.
  4. Satisfied customers
    1. Perform picking duties in an efficient manner that meets customer service standards.
  5. Efficient Workplace
    1. Efficiently stack and store the merchandise in the appropriate areas.
    2. Efficiently move product as required.
  6. Productivity Measurements Met
    1. Keep appropriate records and reports to guarantee that right inventory control and security are maintained
    2. Assist in physical inventories.
  7. Update the WMS system when orders are complete

River Source Logistics

River Source Logistics (RSL) is a rapidly growing 3rd Party Logistics (3PL) company that specializes in e-commerce warehousing, storage, and prep to over 200 e-commerce sellers worldwide. We help entrepreneurs grow their businesses through optimized supply chain processes. We strive to develop our team to grow both personally and professionally through teamwork and mentorship. We achieve this by listening to our clients and team members, helping them identify their personal and or business needs and goals, then implementing solutions to help meet those objectives. We value respect, safety, ownership, hard work, family, and our clients.

Warehouse team at FBA prep facility

Apply to Join RSL

Name(Required)
Max. file size: 128 MB.